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The USCIS Electronic Immigration System (USCIS ELIS) is a streamlined online account-based system that enhances customer service and the quality of our processes. If you are experiencing a technical issue with your USCIS ELIS account or requesting information about your USCIS ELIS filed application, please contact us to receive assistance. You can expect a response during our hours of operation, which are Monday through Friday 8:00 am to 4:30 pm CST.

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Privacy Act Statement

AUTHORITIES: The information requested is collected in accordance with the Immigration and Nationality Act, Public Law 82-414, as amended.

PURPOSE: The primary purpose for collecting this information is to respond to your request for assistance with a USCIS ELIS technical issue or your question regarding a recently filed benefit request, a payment made through USCIS ELIS, a notice or any other issue related to use of USCIS ELIS.

ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at

DISCLOSURE: Furnishing this information is voluntary. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission.