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Application Support Center for Hawaii

Street Address
The Application Support Center that serves your area is located in Honolulu, HI.

The address is:

USCIS Application Support Center

500 Ala Moana Boulevard


Honolulu, Hawaii 96813.
Office Hours and Directions

This office provides services to the general public by appointment from 8:00AM to 4:00PM, Monday through Friday.

This office provides services to military personnel from 9:00AM to 3:00PM, Monday through Friday. Military personnel do not need an appointment.


Heading West on H1 freeway:

Take the Vineyard Boulevard exit.

Turn left onto Punchbowl Street.

Head south on Punchbowl Street.

Turn left onto Pohukaina Street.

Heading East on H1 freeway:

Take the Punchbowl Street exit.

Head south on Punchbowl Street.

Turn left onto Pohukaina Street.

The office is located in Building 2 of the Waterfront Plaza Complex. Building 2 is on the corner of Punchbowl and Pohukaina.


Use bus routes 19, 20, 42, 55, 56, or 57.
Parking & Accessibility
PARKING: Parking is available on the street, at Waterfront Plaza, and at commercial parking lots. The public parking entrance at Waterfront Plaza is on Pohukaina Street. This office does not validate parking.

HANDICAP ACCESSIBILITY: This office is handicapped accessible.
Service Area
ASCs are located in specific places to accommodate customers located near them. Even though most ASCs provide the same services, if you need an ASC, please use the one nearest you.
Appointment Notices
Fingerprinting services are by appointment only and are related to an application for an immigration benefit.

You will be notified about an ASC appointment by mail. You should follow the instructions on the appointment notice to reschedule an appointment.

For biometric appointments scheduled at the Honolulu ASC, you may appear for your appointment on your scheduled date or as a walk-in before your scheduled date. Please note that if you come as a walk-in, you may experience long wait times or the ASC may not be able to process you due to high case volumes, in which case you will have to return on another date and time. If you cannot appear for your appointment by the scheduled date, follow the instructions on the appointment notice to reschedule your appointment.
Filing Services
There are no direct filings of applications at an ASC
Case Services
If you believe there is a problem with a case that you filed, you have moved, or you are in need of other services, the USCIS Contact Center offers a variety of Case Services for a case that is pending or completed.

You should call the USCIS Contact Center at 1-800-375-5283, during the hours we offer live assistance for information and assistance on Case Services.

Please note: Application Support Centers do not directly provide Case Services assistance that is related to the status of applications or other associated services.

This office profile was last updated at 10:10:18 08/03/2018

10-20-2018 09:42 AM CDT