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USCIS Service and Office Locator

Services Overview » Service Centers and the National Benefit Center

Service Centers and the National Benefit Center

Service Centers process cases that form instructions indicate are to be mailed to them. They also handle cases that are e-filed.

Services before you file

Service Centers do not provide information services. We recommend you use our website or call customer service.

Filing services

Most applications and petitions are either e-filed or filed by mail at one of these centers, or at a lockbox that processes receipts for the centers. File your application following the instructions for the application or petition.

When you e-file you can print your own receipt. If you file by mail, the center will mail you a receipt within 30 days after it receives the case. Your receipt will describe how your case will be processed.

Services after you file

If you filed a premium processing case, your receipt notice will indicate how to contact the service center directly.

For other cases, we recommend you use our website or call customer service. You can check processing times for the kind of case you filed to get a sense of how long processing will take. With your receipt number from your receipt you can also monitor case status, and can register to get automatic e-mail updates and/ or text message notifications as we process your case.

If you believe there is a problem with your case, if you move or need other service, we offer a variety of Case Services while a case is pending or after it is completed. Just call customer service. In fact, certain kinds of calls are automatically routed to staff at the appropriate service center.

Use of a Courier Service to Receive Certain Notices, Decisions or Travel Documents

Customers may be able to receive certain notices, travel documents or decisions faster if a pre-paid courier service mailer (envelope) is provided when filing an application or petition. This does not mean the case will be processed faster, just that the notice, travel document or decision may be able to get to the customer faster if a customer chooses to provide the prepaid courier envelope.

Since USCIS cannot independently verify the credit card numbers or courier account numbers of individuals or businesses, a prepaid mailer (envelope) will be required. For more information regarding obtaining pre-paid mailers, please consult with your courier service(s).

Items that may be sent via courier service include: approval notices (Form I-797), requests for evidence, notices of denial and/or intents to deny, and most travel documents. To take advantage of this service, the customer should include a completed mailer from the courier of his/her choice that complies with the following:

  • Is prepaid;
  • Is submitted at the time of filing or in response to a request for evidence; and
  • Includes the requestor's name and address in both the "sender" and "receiver" fields of the courier mailer.

Requests for this service that do not comply with the above requirements will result in decisions being sent through regular mail via the United States Postal Service.

Appointments

We do not provide in-person services at these centers. We may schedule an appointment at a local office or Application Support Center (ASC) if we need to interview you, or as we otherwise process your case. For certain services we let you make your own appointment. Just follow the instructions on the notice we send you.

It is important that you make every effort to make an appointment. Not appearing will at least delay your case. It may mean certain processing steps will have to be repeated. It may also affect eligibility for benefits, and could mean we will have to deny the application or petition.

If an emergency prevents you from making your appointment, follow the instructions on the appointment notice.

Service Centers and the National Benefit Center Locator

For information about a specific Service Center, or about the NBC, just click on the name below

For information about a specific office, use the map below or enter your ZIP code in the box provided.

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Click on your state in the map or select it from the dropdown below.

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06-30-2015 08:48 PM CDT