Non-Delivery of Card

Do you have a case with USCIS and you have not received a card that was mailed? When a benefit is granted or the replacement/renewal of a current card is approved, the card is generated and mailed. Unfortunately, sometimes the card is not received. You can create an inquiry with USCIS when you did not receive a card that was mailed.

NOTE: Do not submit a request if you have just recently been approved, allow approximately 90 days to receive your new card. You can check the status of your case using the My Case Status Tool. If Case Status Online indicates that the card was mailed, you should be provided with a United States Postal Service tracking number.

What you'll need

  • Receipt Number
  • A-Number (if applicable)
  • Date when filed
  • Application or Petition filed
  • Item not received
  • Email Address

Please complete all the required fields marked with an * asterisk.

Case Information

Help for Receipt Number
Help for Date Filed

Applicant or Petitioner Information

Please check if you do not have a first name

Mailing Address

Card Type

Help for Card Type Not Received
Help for Last Case Action

An email address is required in order to receive a response from USCIS and a confirmation of the request

Filed By

Security Check

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Privacy Act Statement

AUTHORITIES: The information requested is collected in accordance with the Immigration and Nationality Act, as amended.

PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document.

ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at

DISCLOSURE: Furnishing this information is voluntary. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission.