Non-Delivery of Document

Do you have a case with USCIS and you have not received a document that was mailed? When a benefit is granted and a document is required, the document is generated and mailed. Unfortunately, sometimes the document is not received. You can create an inquiry with USCIS when you did not receive a document that was mailed.

NOTE: You can check the status of your case using the My Case Status Tool. If Case Status Online indicates that the document was mailed, please allow approximately 30 days to receive your document.

What you'll need

  • Receipt Number
  • A-Number (if applicable)
  • Date when filed
  • Application or Petition filed
  • Document not received
  • Email Address

Please complete all the required fields marked with an * asterisk.

Case Information

Help for Receipt Number
Help for Date Filed

Applicant or Petitioner Information

Please check if you do not have a first name

Mailing Address

Document Type

Help for Document Type Not Received
Help for Last Case Action

An email address is required in order to receive a response from USCIS and a confirmation of the request

Filed By

Security Check

CAPTCHA image of distorted text for visual users
Privacy Act Statement

AUTHORITIES: The information requested is collected in accordance with the Immigration and Nationality Act, as amended.

PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document.

ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at

DISCLOSURE: Furnishing this information is voluntary. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission.