e-Request

USCIS Response to Coronavirus 2019 (COVID‑19)

Non-Delivery of Notice

Did you miss a notice about your pending case with USCIS? While your case is pending, we may mail you notices such as a request for additional evidence or a decision notice. There are times when we receive reports that these notices are not received. Check your case status online to see whether we have mailed you a notice. For selected forms, you can send us an inquiry if you did not receive a notice that we mailed to you.

NOTE: Do not submit an inquiry if you recently filed an application. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox.

What you'll need

Receipt Number
A-Number (if applicable)
Date when filed
Application or Petition filed
Item not received
Email Address

ALERT: In order to use this self-serve tool a valid email address is required. If you electronically filed your case and have a myUSCIS account, you should instead visit the myUSCIS login page to submit an inquiry or address change.

Case Information

Form Number

Form Sub Type

Receipt Number

Date Filed (MM/DD/YYYY)

Applicant or Petitioner Information

First Name

Middle Name (optional)

Last Name

No First Name

Please check if you do not have a first name

Date of Birth (MM/DD/YYYY)

A-Number (optional)

A-

Member of the U.S. Military, or recently discharged from service, or spouse of a member of the U.S. Military

Mailing Address

In Care Of for Mailing (optional)

Street Number and Name

Apartment/Floor/Suite (optional)

Unit Number (optional)

City

State

Zip Code

Notice Type

What notice was not received?

Provide Last Action on Your Case

An email address is required in order to receive a response from USCIS and a confirmation of the request

Email Address (example@example.com)

Filed By

This form is completed by the

My First Name

My Last Name

Firm or Organization Name

Privacy Act Statement

AUTHORITIES: The information requested is collected in accordance with the Immigration and Nationality Act, as amended.

PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document.

ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy.

DISCLOSURE: Furnishing this information is voluntary. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission.

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