e-Request

Outside Normal Processing Time

Do you have a case pending with USCIS that is outside the normal processing time? USCIS usually processes cases in the order we receive them. You can get an idea of how long it will take to process your case from the processing time table available on our website. For most applications, you can send us an inquiry if your case has been pending longer than the processing time posted on our website.

NOTE: We are actively processing your case if, in the past 60 days, you:

Received a notice from us about your case,

Responded to a request for evidence, OR

Received an online update to your case status.

If your application type is not listed in the processing time table on our website, our goal is to make a decision on your application within 6 months of filing. Please wait six months before submitting an inquiry

What you'll need

Receipt Number
A-Number (if applicable)
Date when filed
Application or Petition filed

Case Information

Form Number

Form Sub Type

Receipt Number

Date Filed (MM/DD/YYYY)

Applicant or Petitioner Information

First Name

Middle Name (optional)

Last Name

No First Name

Please check if you do not have a first name

Date of Birth (MM/DD/YYYY)

A-Number (optional)

A-

Member of the U.S. Military, or recently discharged from service, or spouse of a member of the U.S. Military

Mailing Address

In Care Of for Mailing (optional)

Street Number and Name

Apartment/Floor/Suite (optional)

Unit Number (optional)

City

State

Zip Code

Last Action Taken on Case

Based on the processing time table, you believe the case to be outside normal processing times. Please provide details of the last action that you received on your case in the space below.

Would you like a confirmation sent?

Email Address (optional)

Filed By

This form is completed by the

My First Name

My Last Name

Firm or Organization Name

Privacy Act Statement

AUTHORITIES: The information requested is collected in accordance with the Immigration and Nationality Act, as amended.

PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document.

ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy.

DISCLOSURE: Furnishing this information is voluntary. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission.

Return to Main Customer Inquiry Page View all USCIS Customer Service Online Tools